Patriot, LLC

Desktop Engineer, Temporary

Washington D.C., WA
Temporary
Mid Level
Patriot, LLC is seeking an onsite temporary Desktop Engineer II to play a critical role in ensuring the optimal performance and reliability of desktop environments across the organization. This position is responsible for diagnosing, troubleshooting, maintaining, and upgrading hardware and software systems. The ideal candidate will have extensive experience in managing Microsoft Windows desktop applications and be adept at providing both onsite and remote support to clients.
Key Responsibilities:
  • Diagnose, repair, and maintain desktop hardware and computer equipment.
  •  Design, test, integrate, and upgrade Microsoft Windows desktop applications, including Office 365 and Windows 11 Enterprise.
  • Utilize SCCM for managing Windows 11 images, software, and applications.
  • Create, test, and deploy Microsoft Windows scripts to automate processes.
  • Respond to client support requests, assessing and resolving issues effectively and efficiently.
  • Provide onsite support and utilize remote access tools to assist users as needed.
  • Troubleshoot issues remotely and provide clear, concise instructions to users.
  • Document technical issues and solutions in ServiceNow via work notes, escalating unresolved issues to higher support levels.
  • Follow up with clients to ensure resolution of issues and functionality of their systems.
  • Prepare technical documentation and manuals and maintain comprehensive work tickets.
  • Ensure all open requests are resolved promptly and generate reports as needed.
Qualifications:
  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
  • Hands-on experience with Windows, Linux, and macOS environments.
  • Proficient in the use of office automation products and computer peripherals, including printers and scanners.
Experience with package engineering and deployment of updates/patches to end-user environments.
  • Strong knowledge of network security practices.
  • Excellent problem-solving and multitasking abilities.
  • Effective communication skills, both written and verbal.
  • Ability to work both independently and as part of a collaborative team.

Additional Requirements:
  • Relevant certifications (e.g., MCSA, MCSE, CompTIA) are a plus.
  • Flexibility to adapt to changing technologies and learn new skills rapidly.
A proactive approach to finding solutions and implementing improvements.

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.

About Patriot LLC:

Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.

In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.

In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.

In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.

As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.

Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

Company website: http://www.patriotllc.net/

Company address: 9520 Berger Road Suite 212 Columbia MD 21046

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